Privacy Policy

1. Introduction
CresZak Digital Media (CDM) values your privacy. This policy explains how we collect, use, and safeguard your information when you interact with our digital platforms or services, including those powered by artificial intelligence (AI) and automated technologies.

2. Information We Collect
We collect personal data such as your name, email, phone number, company, and billing details, along with technical data like IP address, browser type, and behavioral analytics. This also includes data from AI chat interactions and campaign responses.

3. Use of Information
Data is used to deliver marketing services, manage accounts, improve user experience, fulfill communication obligations under 10DLC, and optimize campaigns through automation and analytics. AI is employed to personalize and streamline services.

4. 10DLC Compliance
Our messaging services are registered under A2P 10DLC. Opt-in is mandatory. Messages include opt-out instructions. CDM honors unsubscribe requests and ensures message transparency under carrier and regulatory rules.

5. Cookies and Tracking
We use cookies categorized as Essential (site function), Functional (preferences), Analytics (site performance), and Marketing (ads & retargeting). Visitors can accept, customize, or reject cookies via the consent banner. Users can also update preferences at any time by visiting the cookie settings page.

6. AI & Automation
We utilize AI and machine learning tools to automate communications, analyze user behavior, and personalize content. These tools follow ethical standards and do not make decisions that affect your legal rights. Users may request a human review of any AI-driven outcomes.

7. Third-Party Tools & Integrations
We use third-party platforms like Google Ads, Meta, Supabase, Hostinger, Canva, Adobe, N8N and OpenAI. While we conduct due diligence, we are not liable for data mishandling by these services. Users are encouraged to review their respective privacy policies.

8. Data Breach Notification
In case of a data breach, CDM will notify affected users and/or authorities within 72 hours. We will disclose the type of data affected, scope, and actions taken. Breach response is part of our internal security protocol.

9. Data Minimization & Retention
We collect only necessary data and retain it for no longer than needed. Data no longer required for business or legal purposes is deleted or anonymized.

10. Sub processor Audits
All sub processors are contractually obligated to meet our data handling and security standards. We review them regularly to ensure compliance.

11. Indemnity Clause
Clients are responsible for integrations or tools they authorize. CDM is not liable for breaches caused by misconfigured third-party tools or client negligence.

12. User Rights (GDPR/CCPA)
Depending on your region, you may have rights including access to your data, correction, deletion, restriction of processing, data portability, and objection to processing. California and EU residents can exercise these rights under CCPA and GDPR respectively by contacting support@creszakdigitalmedia.com.

13. Children’s Privacy
CDM does not knowingly collect data from individuals under the age of 13. If such data is discovered, it will be deleted immediately.

14. International Data Transfers
If you are located outside the United States, your information may be transferred to our servers in the U.S. or other jurisdictions. We implement safeguards including encryption and contractual clauses to protect your data.

15. Log Retention & Server Monitoring
We retain server logs for 90 days to monitor performance, detect abuse, and improve service quality. These logs may include IP addresses, session activity, and request metadata.

16. Data Sale and Sharing
We do not sell your personal information to third parties. We only share data with sub processors under contract to support our services.

17. Legal Grounds for Processing
We process personal information under various legal bases depending on the context, including your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests such as improving service delivery and security.

18. Governing Law
This policy is governed by the laws of the State of New Jersey. Legal disputes will be handled in Middlesex County, NJ courts.

19. Policy Updates
We reserve the right to modify or update this privacy policy at any time. When changes occur, the revised policy will be posted on this page with the updated effective date. Material changes will be communicated via email or a website banner where applicable.

20. Contact Information
For any privacy-related inquiries, please contact us at support@creszakdigitalmedia.com or visit https://creszakdigitalmedia.com/.